Terms & Conditions of Supply

Please read these terms and conditions carefully before ordering any products from our site.  You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

1. Information about us

www.diyplasticsheds.co.uk is a site operated by Platinum Products Direct Ltd. (we).  We are registered in England and Wales under company number 08395809 and with our registered office at 3 Boyne Court, Sedgefield, Stockton-On-Tees, TS21 2AW, United Kingdom.  Our VAT number is 168647855.

2. Your status

You warrant that:

You are at least 18 years old; and

You are resident in the UK and are accessing our site from the UK.

3. How the contract is formed between you and us

After placing an order with us, we will send you an email order confirmation. We will then process your card payment, or direct bank payment, and place your order with our supplier.

Should any products be unavailable at this stage, we will contact you, by phone or email.

Communications can be performed by post if email is not available.

4. Cancellation

You may cancel a Contract at any time within seven working days or before any order is despatched, whichever is the earlier. If return of goods already delivered is requested, you will receive a full refund of the price paid for the products (less cost of collection) in accordance with our refunds policy (set out in clause 8 below). 

To cancel a Contract, you must inform us in writing by emailing Platinum Products Direct Ltd at their email address which is on your order confirmation. You must also inform us of your wish to return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.  You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

5. Availability and delivery

The prices on the website include delivery except in areas subject to a surcharge.

Our standard delivery is Monday to Friday. If Saturday delivery is required, this may be arranged and there may be a further charge for so doing.

Please note that all times and days for delivery are estimates given in good faith. We endeavour to deliver all products from stock in any event, within 30 days. In the event this time is extended (e.g. awaiting further supplies), we will keep you informed of an expected delivery date.

In the event that there are exceptional circumstances which cause us to incur extra charges, we reserve the right to apply an additional charge.

If you place an order for delivery to an area which is subject to additional delivery charges, your order will be placed on hold and we will contact you (by telephone or email) to inform you of the additional charges. At that point, you can choose whether to continue with the order or to cancel.

You will be contacted by telephone (usually a few days prior to delivery) to make a mutually convenient appointment for us to deliver.

Upon delivery, a signature will usually be requested to acknowledge receipt.

In the event that you (or your appointed agent) cannot arrange to receive the delivery, we can arrange to deliver in your absence having made such pre-arrangement to leave the delivery in a designated area. You will be requested to leave a note of authority for the delivery driver to collect.

In the exceptional event there is no one present and no note available for the driver to collect, the driver may leave the product where he deems to be a safe place. In this instance, we accept no liability for any damage that results from leaving products in this manner.

If, in any event, a driver cannot leave the delivery at your requested delivery address and as a result, the goods have to be returned to the warehouse, a further charge will be incurred for delivery to be made a second time. In these circumstances if an order is subsequently cancelled a charge for the aborted delivery will be incurred up to £1/kg.

6. Installation

All products are sold and supplied for self assembly.

7. Risk and title

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8. Price and payment

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Acknowledgement.

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you.  If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Acknowledgement, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment will be debited at the time of order through a nominated payment system.

9. Photographs and images

Photographs and images are used to represent the style of the product only.

Colour cannot be absolutely accurate and is illustrated as a guide only.

If any accessories are included in any image these may not be included in the standard model.

10. Missing parts or damage

You must ensure that on delivery you inspect the delivered product and advise of any missing parts or damage by email to Platinum Products Direct Ltd at their email address which you will find on your order confirmation within 48 hours of receipt.

Any missing/damaged parts will be sent by the best method (e.g. Parcelforce) the next day (subject to availability).

11. Our returns and refunds policy

When a product is returned to us, we will process the refund due to you (less any collection charges) as soon as possible and, in any case, within 30 days of the collection. 

When return of a product to us is arranged for any other reason (for instance, because you have notified us in accordance with paragraph 14 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned because of a defect will be refunded in full, without deduction of collection charges.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We can raise an instruction to collect only from the person or business who placed the original order.

The procedure for returns will be as follows:

When you contact us, the reason for the requested return will be obtained.  If there is a valid reason for dissatisfaction, e.g. parts missing or damage to the item, we will initially request acceptance of replacement parts. If a customer is having problems with building the product, every assistance will be offered at this point to facilitate completion.

If return is insisted upon, you must be aware of the following:

We cannot accept the return of goods if an attempt has been made to build the item as it is not in the original condition in which it was delivered.

If the unit is not in its original packaging, has not been kept dry or has not been kept in a fit condition for transport, we may not collect. (These conditions are on a yellow sticker placed on the outside of every box.)

If information is given to justify collection, and the driver arrives to find that, in fact, the shed shows signs of assembly, or is unsuitable for transport, he may refuse to collect. 

If after opening the packaging, the reason for return is merely ‘change of mind’, providing the above conditions are met, we will collect the item, but a charge for outward and return freight will be made plus a contribution to the re-packaging costs.

Return carriage charges will only be waived if the product is proved to be faulty.

ALL RETURNS ARE SUBJECT TO INSPECTION AFTER RETURN TO THE WAREHOUSE.

If a return is made for faulty goods, which upon inspection by the warehouse are proved not to be faulty, you may incur charges for the collection and repackaging of the goods.

If upon inspection by the warehouse, it is discovered that an attempt has been made to build any returned items and it is deemed to be non-faulty, you may incur charges for any or all of the following, collection, damages and repackaging.

If the item is in such a condition that it has to be scrapped, we will inform you and seek your instructions on disposal. (In this case, no credit will be issued.)

We will advise you of any charges after inspection. These charges will be deducted before any credit is issued.

12. Our liability

We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. 

Our liability for losses suffered as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability:

For death or personal injury caused by our negligence;

Under section 2(3) of the Consumer Protection Act 1987;

For fraud or fraudulent misrepresentation; or

For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to

loss of income or revenue

loss of business

loss of profits or contracts

loss of anticipated savings

loss of data, or

waste of management or office time

however arising and whether caused by tort (including negligence), breach of contract or otherwise;

13. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

14. Notices

All notices given by you to us must be given to Platinum Products Direct Ltd at their email address which can be found on your order confirmation. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 10 above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

15. Transfer of rights and obligations

The contract between you and us is binding on you and us and on our respective successors and assigns.  You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.  We may transfer, assign or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act, event, non-happening, omission or accident beyond our reasonable control (Force Majeure Event).  Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17. General terms

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, it will not constitute a waiver of our rights or remedies and will not relieve you from compliance with your obligations. A waiver by us of any default by you will not constitute a waiver of any subsequent default.

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, the term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions, which will continue to be valid to the fullest extent permitted by law.

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.  You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

18. Law and jurisdiction

Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and & Wales.